Given the nature of the Products as unique and personalized items created by you, we cannot accept returns or refund the purchase price even if the item is not to your satisfaction. You have no right to a refund from us. However, if you have reason to believe that a Product you purchased through the Service is defective or does not meet the claims advertised within the Service your sole remedy is to contact us immediately at firstname.lastname@example.org, and in any case no later than two weeks after receipt of the Product. We will make a determination as to the merits of your claim in our sole discretion. We may in our sole discretion send a replacement item, grant store credit or refund the purchase price of the Product or a portion thereof.
Order Processing and Shipping Policy
Your Expressions will make reasonable efforts to manufacture and ship the personalized Products you designed and purchased in the App to you as soon as possible. However, the fact that the Products are all unique and need to be manufactured after the order is processed requires a significant processing time. Other factors, such as heightened order volume or solving technical difficulties processing your order may also require additional time before the item can be shipped. Order processing is estimated to take about 21 days. Orders will be processed in the order received. You can pay for expedited processing to be processed before regular orders which may significantly reduce the processing time of your order. Actual shipping times vary depending on where the Products are shipped to. We use FedEx, UPS and USPS or other providers for shipments. Your Expressions does ship internationally with a few exceptions. You are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world.
Your Expressions, Inc.
1714 Stockton St, #214
San Francisco, CA 94133